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Must a health care provider pay for an auxiliary aid or service for a medical appointment if the cost of that aid or service exceeds the providers charge for the appointment?

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Must a health care provider pay for an auxiliary aid or service for a medical appointment if the cost of that aid or service exceeds the providers charge for the appointment?

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In some situations, the cost of providing an auxiliary aid or service (e.g., an interpreter) may exceed the charge to the patient for that very same service. A health care provider is expected to treat the costs of providing auxiliary aids and services as part of the annual overhead costs of operating a business. Accordingly, so long as the provision of the auxiliary aid or service does not impose an undue burden on the provider’s business and does not fundamentally alter the provider’s services, the provider may be obligated to pay for the auxiliary aid or service in this situation.

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