Our packaging is designed to keep your cheese healthy for several days. The gel pack may warm and melt as heat is transferred between it and the cheese en route. If your package takes longer than 48 hours to arrive and you have concerns about the quality of your cheese, please contact Customer Service. Return to top Q: Help! My package was damaged in shipment. A: We are sorry for the inconvenience! Please contact Customer Service within 24 hours of receiving your shipment at 1 (877) 907-1644 or email sales@beecherscheese.com so that we can arrange a reshipment of your order.