My deposit is being declined because PokerStars cannot verify my age. My age and personal details were entered correctly, what else do I need to do?
• We have attempted to confirm your details with an electronic age checking service (not a credit check), and this has been inconclusive. We now recommend that you provide us with a faxed or scanned copy of your government issued ID. Once we have received and processed an acceptable ID copy, we can then immediately age verify your account. The best methods of sending your verification documents are explained in detail below. Please log in and upload a copy of your government issued ID via the PokerStars Client by navigating to ‘Help > Contact Support / Upload Documents’ (via the main menu in the lobby). Here you can browse to files on your computer and upload them directly to us. Please ensure you select the correct category ‘Security’ > ‘Age Verification’ If you are not able to log into your account please scan or make a digital photo of your ID (front and back) and send it to verification@pokerstars.com, or fax to: PokerStars Attn: Verification Department Fax: 1-800-631-9050 (Toll fr
