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My Omni 3750 device display shows ‘Please Wait’ but isn’t dialing. What should I do?

April 26, 2017device display isn’t Omni shows

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My Omni 3750 device display shows ‘Please Wait’ but isn’t dialing. What should I do?

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There is a known issue with the Omni 3750. The modem can become locked after being on without interruption for several months. • Unplug the power from the back of the device. The power cord is a large black cord. You may have to twist it to remove the plug. • Once the device is without power, wait about 10 seconds. • Plug the power cord back in. Once the device returns to the ‘Swipe card or Press F4 to begin’ screen, try another transaction.