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My on-line training module won launch. Whats the problem?

April 26, 2017launch module on-line problem TRAINING

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My on-line training module won launch. Whats the problem?

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Posted

An active Pop-up Blocker is the most common thing that prevents on-line training from displaying. Check your browser settings to be sure that pop-up windows are allowed from Knowledge Link. You must also have an up-to-date Flash Player 9 or greater. Troubleshooting Steps: • Be sure your computer meets Knowledge Link Minimum Technical Requirements. • Close all other applications on your computer that may be using a lot of memory or network resources (such as iTunes, video, etc.) • Make sure you are connected to the internet (wired connection preferred.) • Verify your Flash Player version is 9 or greater using the Adobe Test Link. Upgrade if necessary (version 10 is recommended; download). • Disable Browser Pop-up Blockers, or allow pop-ups from knowledgelink.upenn.edu: • Internet Explorer 7/8 (Windows) • Firefox 3 (Windows, Mac OS) • Safari 4/5 (Mac OS) • Disable Toolbar Pop-up Blockers such as Google, AOL or Yahoo! • Google Toolbar: Wrench icon Tools Deselect Popup blocker checkbox (or