My telephone provider sends the caller ID with an additional leading “1” digit for a total of 11-digits. How can I get this to match the 10-digit phone number in my Ringtone Playlist?
Users may find that the caller ID data that is sent with each phone call received will have an additional leading digit of “1” before the standard 10-digit telephone number resulting in a caller ID that is 11-digits in length. When this occurs, the Ringboxx will try to match the first 10-digits of this caller ID with each 10-digit phone number in your playlist in order to determine the ringtone that is played. Therefore, if you suspect, or find, that you are receiving 11-digit caller ID values from your telephone carrier, you should enter phone numbers into your playlist beginning with “1” and then follow with the first 9 digits of the phone number you wish to enter, leaving off the last digit of the phone number. Doing this will allow the caller ID sent to correctly match the telephone number in your playlist. Telephone serviced from Vonage has been observed to send 11-digit caller ID data as described above.
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