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Please explain the FNOL program?

April 26, 2017explain fnol program

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Please explain the FNOL program?

1 Answer

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10 Posted

HSG has representatives that are thoroughly trained on managing First Notice of Loss claims. We serve as an extension of our clients by customizing our scripts for a seamless policyholder experience, and ask the appropriate questions for a first reported loss. Due to the advanced technology of our claim management system, if a claim meets the criteria for a possible emergency situation, a notification is sent to our Supervisor Team to alert them of a possible escalated claim. At that time they will review and follow the provided protocol to escalate the claim.