PPTP test account not working. How to investigate where is the problem?
First of all, double check your account settings. Sometimes it is possible to mix up letter ‘O’ and digit ‘0’, I (upper case ‘i’) and ‘l’ (lower case ‘L’), etc. Then, switch off your firewall and antivirus software and make a try to establish connection. Check your router (if any). It should have an option like ‘PPTP VPN Passthrough’ enabled. If this does not help, please contact us and provide detailed information (e.g. your operating system version, router model, connection type). We will advise you on how to provide us more information, so we will be able to perform detailed investigation.
