Should the Chief Technology or Information Officer attend ITIL training?
Yes, by attending the Foundation course with other IT staffers, the senior executive sends out a strong message that articulates their commitment to achieving improvements through IT Service Management based on the good practices found in ITIL. Other times, the executive may attend a shorter ITIL class that is devoid of the in-depth explanations of process management. Instead, an executive briefing that lasts one day is presented. This prepares the executive to understand the cultural challenges and the new vocabulary along with anticipated benefits and problems associated with an ITSM program.
