Should the Deaf/HOH Customer Be Handed a Pen and Paper?
Should the Deaf/HOH Customer Be Handed a Pen and Paper? Saturday November 8, 2008 Janisko1 has a challenging question on the forum asking how to handle a deaf or hard of hearing customer whose speech is not understandable. I can understand her trepidation as she is concerned about potentially offending the deaf or hard of hearing customer. Here is what Janisko1 asked: This question is for all of you who are extremely HOH or deaf and have speech difficulties as well… In the workplace (I call on retail stores and pharmacies) I occasionally find myself in a situation where I’m speaking with someone HOH who also has speech difficulties. It’s frustrating both to me and the person who is trying to communicate with me. I’ve often considered handing the person a pad and pen but don’t know if it would be appropriate or rude. What do you think? I already responded to Jansko1 but from the persp
