Steps and access: The corner shop in my village has three steps leading to the entrance. Can I ask them to take the steps away under the Act?
Any necessary changes to the physical environment are legally required after 1st October 2004. The owners of the corner shop may be legally entitled to refuse to take the steps away because they are a small business and may not be able to afford to do this, or because it is not practical given the narrowness of the pavement outside their shop. Even if installing a permanent ramp was not reasonable, a number of other adjustments might still be required for people with mobility impairments including the provision of a safe portable ramp or even arranging for the delivery of goods to a customer’s home if this is practical.
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