Suppose I am sure tech support is headed in the wrong direction – can I waste a token by being argumentative?
Yes, Of course. If you think you know better than tech support, don’t waste tokens by asking for help. Almost all tech support incidents involve user errors of concept or execution. At times the very same wrong assumptions or conceptual errors which convince a user that tech support is barking up the wrong tree are exactly the same errors causing the problem in the first place. The most efficient process once you launch an incident is to let tech support take the lead. Answer all questions and provide all required information as rapidly and as precisely as you can. Don’t go off on tangents or send pages of information not requested. Let tech support run their process. If you want to get argumentative with comments like “I don’t have time to answer any of that. You guys are all wrong and should be looking at…” you bring the process to a halt. If you want tech support to explain to you why they are pursuing a particular angle they will be happy to do that for you at the cost of additio
