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The Customer Service Representative advised me they no longer can refer my suspended claim to the claims processing department. Why?

April 26, 2017advised claim customer service longer refer representative

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The Customer Service Representative advised me they no longer can refer my suspended claim to the claims processing department. Why?

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The claims processing department is currently working on the suspended claim inventory. Providers can access information regarding suspended claims from the Part A homepage under the Newsroom Article titled “Claims Processing Timeliness Reminder” The claims are processed on a first in, first out basis so our CSRs are not able to provide a timeframe when your claim will be finalized.