The DDA access to services section has been introduced in three key phases since 1995. What were those stages and what did each require?
• Since 2 December 1996 it has been unlawful for service providers to treat disabled people less favourably for a reason related to their disability; This means that it has been against the law to treat someone who may have a disability any different just because of that disability. An example it would be against the law to refuse to serve someone just because the way they looked may upset others. • Since 1 October 1999 service providers have had to make ‘reasonable adjustments’ for disabled people, such as providing extra help or making changes to the way they provide their services; This means that service providers should by now have looked at making reasonable adjustments for disabled people in order that they can access their service, either by providing help, planning and application of access such as ramps, signs etc. • From 1 October 2004 service providers may have to make other ‘reasonable adjustments’ in relation to the physical features of their premises to overcome physical
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