The scheduled payment that is due today is not listed, but my balance shows that it has been processed. Why haven I received a bank message to confirm the transfer has been processed?
After the scheduled payment has been processed, it may take some time for the bank message to appear. If you have not received the bank message the next day after the scheduled payment was due, contact our Help Desk on 13 2221 (option 4), 24 hours a day, 7 days a week. If you are calling from overseas, telephone +61 13 2221 (option 4). International charges will apply.
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