There was a printer error and my job didn print properly. Refund?
It depends on the error. Minor problems, such as lack of paper or toner, or a paper jam, which are easily resolved by nearby staff members, are not generally refundable because the print job will ultimately print out: released print jobs queue up for the printer, and as soon as the supplies are replaced, or the jam cleared, all queued print jobs will print. However, to give students the chance to become more comfortable with the College’s printers, as well as how the printing queues work, each student is entitled to one refund to their printing allocation amount. To minimize the chance you will need a refund (as well as help out other students queuing behind you), if you realize the printer you have just sent a job to needs more paper or toner, or a jam cleared, please contact a nearby staff member, or Information Technology, to have the issue resolved so that your document will print out.
