We operate a law enforcement comm center, but will shortly also be required to dispatch fire units. What resources do you have for us to quickly pick up the skills?
A. First, the National Fire Protection Association has published the voluntary Standard 1221 for communications centers that handle fire dispatching. Next, surf by the International Municipal Signal Association (IMSA) Web site, and if you scroll down, you’ll see 2-3 publications related to the operation of municipal fire alarm systems that might be applicable to your operation. Next stop is the Association of Public-Safety Communications Officials (APCO) Web site, where their Institute a course in fire dispatching that might be helpful. Lastly, the training company PowerPhone offers fire-related dispatching classes. By the way, if assuming fire duties means you’ll also be handling emergency medical incidents, there are lots of other resources for that type of operation.
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