What are Automatic Dialers?
Automated dialers connect the telephone, cell phone and pager networks and individual entities contained within them by way of computer telephone integration (CTI). Computers equipped with auto-dialing software, a phone line, a telephony board or modem and list of phone numbers are capable of being programmed to work as automatic dialers. Voice over Internet Protocol (VoIP) can be used in place of a modem or telephone line to reduce operational costs. Automated dialing has acquired a negative reputation because of its association with telemarketers, sales representatives and debt collectors. While greatly used at call centers, automatic dialers also have less-publicized uses. Doctor’s offices, school systems, airlines, politicians, restaurants, law enforcement, hotels, non-profit organizations and businesses that have pre-established relationships with the called person often use automated dialers to impart important messages. When used by these entities, they can alert citizens of not
