What are common upload errors I may see?
Cannot open file [upload] – Before HyperSend can upload a file, it has to open it. Make sure another application does not already have the file in question open. If so, save the file and close the application. No capacity on HyperSend [upload] – Your delivery is ‘Held. The capacity needed for the delivery exceeds the amount of capacity currently in your account. Once you purchase additional capacity online, the delivery automatically converts to ‘Ready.’ You do not need to click the ‘Retry’ button on the details page. Server unavailable or network congestion [upload or download] – There are two possible causes of this message. Either the HyperSend server itself is not responding to connection requests, or your Internet access is encountering problems. If you have a download error, go to your Pick up and look for a red Tracking number. Click the the number in red to view the Pick up details page for the problem delivery.
