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What are important elements of a complaint procedure?

April 26, 2017complaint elements procedure

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What are important elements of a complaint procedure?

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A. The procedure should encourage individuals to report discrimination/harassment to management before it becomes severe or pervasive.More than one individual should be designated to take complaints, and should ensure that these individuals are in accessible locations. Supervisors should be instructed to immediately report complaints of harassment to appropriate officials.The confidentiality of complaints should be protected to the extent possible.