What are my options if my furnace qualifies for the CPSC program?
If your furnace qualifies for the program, then the company that distributed your furnace will arrange for an authorized dealer to inspect your furnace, at no cost to you. If the inspector determines that your furnace is not damaged and/or that any damage is limited to the burners of the furnace, then you will have the following options: (1) you will be entitled to have a new set of non-NOX rod burners installed in your furnace at no cost to you, or (2) you may receive a free new replacement furnace (of like capacity), although you will be required to pay any installation costs for the new furnace. In addition, any heat-related damage found adjacent to your furnace will be repaired at no cost to you. If the burners, upon inspection, are found to have cracked or opened up, then the inspector also will inspect the furnace’s heat exchanger. If the inspector determines that the heat exchanger is damaged, then you will be offered the following choice: (1) the inspector will replace the burn
