Paralegals may not provide legal services to the public, except as provided by law. Paralegals are prohibited from establishing attorney-client relationships, setting legal fees, signing legal pleadings, giving legal advice, and representing a client in court (unless specifically authorized by the court).
Lawyers act within the law, they have the right to provide services to the public and give legal advice. So prohibitions to lawyers can be read in the legislation of each country.
Lawyers must act exclusively within the law. The client turns to a specialist for protection and support in a difficult situation. A lawyer is not a judge to categorically deprive him of any hope. There are many different law firms. When I need legal assistance, I always turn to this law firm in Israel: https://pz-law.co.il/en/lawyer-in-haifa/. They do not make the banal mistakes that they made when I worked with other companies.