What are some examples of complaints with which TICO can assist?
• I was denied boarding for my flight or cruise because I was not advised by my travel agent of the proper travel documentation. • I did not receive an invoice/receipt from my travel agency after booking and making a payment for travel services. • My invoice did not contain the Terms and Conditions of my booking. • My travel agent charged me a counseling/service fee that was never brought to my attention prior to completing my booking. • I was not advised at the time of booking of any fees or penalties for making changes or cancelling my travel services. • My travel agent did not advise me of the availability of trip cancellation or out-of-province health insurance. • My hotel or cruise ship was changed without notice. • My flight departure time was delayed or advanced by more than 24 hours. • My hotel did not supply all the amenities that were advertised by the tour operator in their brochure or on their website when I booked. • I have a question about a price increase.
