What are some examples of things that can go wrong on my move?
The Commission receives a number of complaints. Some frequent problems encountered are: – Late shipments – The moving company cannot be reached – The moving company is demanding additional charges such as storage charges, incurred through no fault of the consumer. – The moving company claims the original estimate as to weight or measure was inaccurate, and demands additional charges. – The shipment cannot be located, and no one seems to have any idea where it is. – Goods are damaged and the consumer paid for insurance, but the moving company did not purchase any insurance on behalf of the consumer.
