What are some things that I might want to include in a statement of understanding?
Anything that is important to you should be clarified in the statement. Problems arise between the professional and client when the meaning and understanding of important contract terms are left to one’s imagination and guesswork. Put yourself in the client’s position and write down what you would like to know. Items that may be specifically addressed are: charges for services, billing arrangements, payment schedule, payment for an interpreter, confidentiality, access to records, type and frequency of documentation, and cancellation policy.
