What are the Minimum Software Requirements?
Pop-up blockers blocking Flash The most common cause of Flash movies failing to display is the presence of a pop-up/ad blocker software that specifically targets Flash content. To find out more about this please see Flash movies do not appear after installing the Flash Player (TN 19091). Internet Explorer Settings on a Macintosh On the Macintosh there is a setting in Internet Explorer to enable plug-ins. This setting is located in the Explorer > Preferences menu of the browser. In the Preferences dialog box, select Web Content under Browser Display. Then ensure that the Enable Plug-ins option is selected. Internet utilities blocking ActiveX Some Internet Utilities, such as Norton Internet Utilities, perform functions similar to a firewall and may restrict viewing of ActiveX controls. You need to ensure that your firewall or utility settings are set to allow ActiveX controls or you will not be able to view Flash movies in Internet Explorer.