What are the Quality Management Principles?
Customer focus: Developing and maintaining an understanding of the present and future needs of the customer. Leadership: A clear, shared vision or organizational purpose. Leaders articulate a direction and maintain an environment that allows others to adopt it as their own. Involvement of people: Motivation of people is critical to the organization’s success. Compliance is the absence of resistance whereas commitment engages both physical and mental capabilities. Process Approach: All activities within the organization are the result of systematic steps; and therefore can be understood and improved. System approach to management: Understanding the interrelation of processes allows the management of the parts for the benefit of the whole. Continual improvement: Continual improvement is critical to the long-term competitiveness and therefore viability of the organization. Factual approach to decision making: Accurate and reliable information is required to ensure that performance meets o
