What are the return policies and procedures?
• Before making a return, please contact RSES for a Return Merchandise Authorization and shipping instructions. RSES Chapters should refer to the current Policy & Procedure Manual regarding the applicable return policy. For all non-Chapter returns, RSES will replace any defective or damaged item returned within 30 days of the invoice date. Refunds (excluding shipping/handling and restocking fees) may be made for items returned in original condition within 30 days of the invoice date. Please include the original invoice or packing slip with all returns. All CD/DVDs are nonreturnable and nonrefundable.