What are the service hours at Canada Border Services Agency customs offices?
There are 22 customs offices that offer commercial service 24 hours a day. Others provide commercial service from 8:00 a.m. to midnight, and others are only open to release commercial shipments during regular office hours (e.g., 8:00 a.m. to 5:00 p.m.). If you are importing goods that you need to use immediately in production or manufacturing, you may benefit from releasing your shipment during off-peak times. During off-hours, traffic congestion and waiting lines for counter service are reduced. Therefore, we should be able to release your shipment more quickly at that time than during busier periods. You can get more details on office hours and peak-period traffic patterns from your nearest customs office. To locate your nearest customs office, please call our Border Information Service (BIS) line.
