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What common errors can customers experience during the activation process?

April 26, 2017activation common customers errors experience process

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What common errors can customers experience during the activation process?

1 Answer

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10 Posted

Incompatible device · If customer receives message during activation that device is incompatible, “Cannot activate the selected plan. Device is incompatible with service.” Customer will need to purchase compatible device for use with the service (GSM Blackberry device or Blackberry connect capable device). Account is temporarily blocked · If customer receives message that account is blocked, “Your account is temporarily blocked. The service fee cannot be charged at this moment. Please call 100 for assistance.” · Customer should call customer care with verification for assistance in unblocking account.