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What communication practices can help reduce allegations of a failure to diagnose colorectal cancer?

April 26, 2017allegations cancer colorectal communication Diagnose failure help practices reduce

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What communication practices can help reduce allegations of a failure to diagnose colorectal cancer?

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Avoid sending the wrong message to patients by just telling them that their symptoms are probably benign. Stress that additional studies may be needed to rule out malignancy. • Share any uncertainty with the patient in a way that helps them appreciate the importance of compliance with follow-up recommendations. • Confirm and document with other providers which of you will be the clinician of record and responsible for coordinating the patient’s care. • Make sure that the patient has been fully informed as to which provider will be coordinating his/her care going forward. • Communicate all abnormal findings to the patient and document that act.