What constitutes a compelling Digital Voice business case?
One of the larger risks associated with Digital Voice is that it’s very much a bandwagon technology and everyone is jumping on. Every enterprise should make sure it has established a substantive business case for a Digital Voice migration. Cost savings are often important to the business justification (in terms of both toll bypass savings and management/infrastructure savings), but understanding required features and lifecycle requirements can offer a more compelling justification. For example, it may be critical that the company’s sales force have integrated messaging that allows them to check voicemail via email. Companies should also understand when they can end of life their existing telephony infrastructure, particularly their PBX.
