What do I do if I recieve a faulty or damaged product from 20North?
The 20North return policy is based on a “No-questions asked” philosophy (for eligible products) but with some restrictions that stem from the reality that our products are sourced from merchants located primarily in the US. Our policy is formulated keeping in mind the cost and time involved in the reverse logistics (i.e. the process of shipping returned products back to the US merchants). The policy itself is simple and straight-forward.