What Do the IMSA Standards Mean to the Consumer?
These IMSA standards help assure a consumer that a company continues to commit itself to honesty, fairness and integrity in all customer contacts involving the sale and servicing of individually sold life insurance and annuities. As part of that commitment, the company carefully monitors the sales process, its employees and agents on a regular basis. The company develops policies and procedures to assure that customers receive information they need to make decisions about purchasing and/or replacing policies. The company also maintains a system to respond expeditiously to customer concerns and complaints.
