What do the various Order Status comments mean?
– Multiple Order – If your order has status marked as Multiple Order this means that there are more than one product in the order. To see the status of the titles in the order click View Order. – Order Taken – This is the main status your will order will remain. This means your order has been placed successfully. If your item is released your item will be billed straight away (if your item is un-released this will remain as a pre-book and will not be charged). Your status will remain as “Order Taken” until it is updated to either of the following: Shipped/Card Decline/Daily Re-Order. N.b “Processing” status is only applicable to pre-books. – Order Processing – Mainly applies to pre-books where your title has been secured and is being processed. Payment has been taken, and your title is being prepared to ship. Your order cannot now be cancelled. – Shipped – Your item has been dispatched and cannot now be cancelled, please allow upto 2-14 working days for delivery, before contacting us.
What do the various Order Status comments mean?