What does Dell Support Service exclude?
Fixing issues with the Operating System other than required for resolving hardware issuesAccidental damage including spills, drops, power surges (unless you have purchased Complete Care™ Coverage Service)Intentional damage, normal wear and tear, unreasonable or excessive use, acts of God including fire and flood, environmental conditions, act of violence or similar occurrenceDamage caused by use of components of software not supplied by Dell, relocation or transportation, servicing not authorized by Dell, usage not in accordance with product instructions, improper voltage selection on systems power supplyAssistance with Spyware/Virus RemovalGeneral usage questions for Operating System, email, internet set-up and Network set-upGeneral usage questions for installation and configuration of software applications after 30 daysNon-Dell supplied hardware, their installation and compatibility with Dell branded hardware (original manufacturer supports)Other exclusions described in the relevant
