What does recording a complaint mean/involve?
When you make a complaint, the appropriate police force must decide whether your complaint is about the conduct of a person serving with the police. If your complaint is about the conduct of a person serving with the police, it must be ‘recorded’, as it falls under the provisions of the Police Reform Act 2002. Your complaint will be dealt with within the specified processes for the police complaints system, providing it does not fall under particular exemptions as set down in law. The force must make a decision within 10 working days about recording your complaint and advise you of this decision. You can appeal if they fail to do either of these things.
