What efforts should approved credit counseling agencies undertake to accommodate clients who have no or limited proficiency in the English language?
Approved agencies should make every reasonable effort to accommodate clients with limited or no proficiency in the English language. Such accommodation may include providing services in the client’s language; permitting community volunteers, friends, or family members of the client to attend the credit counseling session and provide translation; or referring the client to an approved agency that offers services in the client’s language.
Related Questions
- What efforts should approved credit counseling agencies undertake to accommodate clients who have no or limited proficiency in the English language?
- What efforts should approved debtor education providers undertake to accommodate debtors who have no or limited proficiency in the English language?
- Can interpreters advocate for their LEP (Limited English Proficiency) clients or give their opinions?
