What else can PayPal offer large merchants?
The 72 million PayPal users. A lot of our users have a stored balance in their account — money sitting in their wallet, burning a hole in it. And merchants have told us that when they integrated PayPal [into their sites], their sales jumped. Q: PayPal’s expansion to serve other sites could end up helping eBay’s competition. How much of an issue is that within the company? A: PayPal’s mission is to be the global standard for online payments. eBay is the largest e-commerce franchise in the world, but it’s still less than 10% of global e-commerce payments. So if you want to be the global standard, you provide payment services to everybody. There have been some highly aspirational comments floating around eBay that someday PayPal could be bigger than eBay. In our dreams. But that only happens if we service not only eBay’s needs but also the other 90% of e-commerce’s needs. If we don’t service the market’s needs, someone will. Q: What are PayPal’s main challenges now? A: One is execution.
