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What happens if the problem is caused by equipment not covered by the ServiceNOW™ program, or by a third party vendor such as the T1 service provider?

caused Covered equipment happens party problem program servicenow™ T1 vendor
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What happens if the problem is caused by equipment not covered by the ServiceNOW™ program, or by a third party vendor such as the T1 service provider?

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In that case, the technician dispatch is treated as a service call and the customer is invoiced at the applicable “time and material” rates.

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