What happens if there is an emergency while a Tails of the City pet care provider is responisble for my pet?
An emergency is when your pet is hurt and needs veterinary care. An emegency is when your basement is flooded. In times like these, we call the client or the client’s emergency contact. During the pre-service interview, we gather a lot of information, including your contact information and that of your designated emergency contact. If you are unreachable while traveling in Alaska and your emergency contact is not responding to phone calls, it is our responsibility to seek care for your pet or secure your home. If a plumber needs to be called, the client will reimburse Tails of the City for expenses incurred. If a vet visit is deemed necessary, we will take your pet to your regular vet. If your regular vet’s office is closed, we will take your pet to a nearby 24-hour emergency veteterinary care clinic. Clients are expected to have credit card information on file with their vets.
