What happens when an item has been posted but the Post Office/courier delays/loses the item?
As with any business, mistakes happen. A third party’s error (employees, contractors, partners, suppliers, etc.) may affect a buyer’s perception of the seller’s business. When such mistakes occur, it is important to focus on what is in your control and attempt to satisfy the buyer. Try and place yourself in the buyer’s shoes – from their perspective they have paid for the item but have not received the item yet, and you are the point of contact, not your choice of delivery service. If you’re unable to satisfy the buyer, you may have to move on – not all buyers can be satisfied. Most people understand that mistakes will, on occasion, occur. And most are willing to give people the benefit of the doubt if there is an honest effort being made to address the issue. I let the buyer know that I ran out of stock yet they still left me a negative? Selling an item and then backing out of the transaction for any reason is a breach of eBay’s Seller Non Performance policy. When a buyer does not rec
