What if a bag rips? Is there a refund or replacement policy?
The bags are 1.5 millimeters thick which is almost twice the thickness of a regular kitchen garbage bag, and heavier than most 33-gallon bags found in the grocery store. The bag manufacturers make bags for SMART programs across the country, so issues with bag quality are rare. The 15-gallon bag is rated for 20 pounds and the 33-gallon bag is rated for 35 pounds. There should be no problem filling the bags as they were intended to be used. The bag vendors guarantee the quality of their bags and if you receive a defective bag, it will be replaced.
