What if a guest complains directly to BedandBreakfast.com?
Negative reviews will be handled just as they are for all BedandBreakfast.com members. If three serious complaints are received in a one-year period, either in the form of reviews or direct contact with BedandBreakfast.com, your membership will either be downgraded to your original membership level (or suspended, if preferred) and an onsite re-inspection will be required at the current rate before you can be reinstated to the BedandBreakfast.com Diamond Collection.
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