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What if Im having problems accessing legacy Quantel systems over FTP?

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What if Im having problems accessing legacy Quantel systems over FTP?

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Please refer to the section “FTP Setup for Legacy Quantel Systems” in “reQuest_UserGuide.pdf”, and make sure that you’ve followed all the instructions in detail. In particular, you need to edit and save your FTPSettings.txt file as specified in this section, and then restart the Quantel software. There are also several tests you can try from a Command Prompt Window, as follows: Open a Command Prompt window (use “Start, Programs, Accessories, Command Prompt”, or if this does not exist, use “Start, Run”, then type “cmd” into the “Open:” button, and press “OK”). In the command prompt window, type the following (each line is followed by the “Enter” key): ping IP_ADDRESS_OF_LEGACY_SYSTEM This will tell you if you can see the system at all over the network. If not, there is a physical networking problem or a problem with the networking software on one or both systems. For example, you need to have TCP/IP configured on your Quantel system running reQuest.

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