What is a Call Center Job?
A call center job is customer service work that is done on a remote basis using telephone and/or computer equipment. The two types of call center jobs are inbound, in which calls are received, and outbound, in which calls are made. A call center job may be home-based, but many call centers have an on site location with hundreds of employees. Businesses such as cable and Internet providers, credit card companies, airlines and many others often outsource customer service work to call centers as their employees don’t usually have the time to spend on extensive customer issues. Call centers exist world-wide, but India is a popular choice for many companies as call centers in India are known to provide high quality work at a low cost. By 2004, the information technology (IT) sector, which enables the technology used in call centers, increased in India by an amazing 54%. A call center job in most countries, including India, is often done in a casual, yet professional environment with air-con
A call center job is customer service work that is done on a remote basis using telephone and/or computer equipment. The two types of callcallcall centercentercenter jobs are inbound, in which calls are received, and outbound, in which calls are made. A callcallcall centercentercenter job may be home-based, but many call centers have an on site location with hundreds of employees. Businesses such as cable and Internet providers, credit card companies, airlines and many others often outsource customer service work to callcallcall centers as their employees dont usually have the time to spend on extensive customer issues. CallCallCall centers exist world-wide, but India is a popular choice for many companies as callcallcall centers in India are known to provide high quality work at a low cost. By 2004, the information technology (IT) sector, which enables the technology used in callcallcall centers, increased in India by an amazing 54%. A callcallcall centercentercenter job in most count
