What is a chatbot?
A chatbot is a virtual manager that finds out the needs of the client and helps to satisfy them. The information is provided in text, interactive or multimedia format. Chatbots are used in social networks and messengers, in mobile applications, on websites, in search engines. Now many companies create custom solutions for a specific market or company and their needs. Read this case study https://www.trinetix.com/case-study/centralizing-the-chatbot-development-process-with-a-digital-assistant-platform and you will understand the development process and the complexities that arise