What is a planned power interruption and why do they occur?
Sometimes it is necessary for us to interrupt power so we can safely carry out maintenance work or upgrade the network. We do this only when it is absolutely necessary and try to time interruptions to cause as little disruption as possible. We will notify you of the interruption at least three business days in advance, either in person, by telephone or in writing. If you do not receive this, you may be eligible for a $50 payment as compensation. To find out if you are eligible, please call us on 13 10 87 or visit the claims section of our website.
