What is a Retrieval copy request?
Card issuers typically initiate copy requests when cardholders question or dispute transactions appearing on their monthly billing statements. They may also initiate a copy request for legal reasons such as to comply with a subpoena. An issuer sends the request to the appropriate acquirer, such as BBVA Compass for fulfillment. The acquirer has 30 days from the date it receives a copy request to delivery a copy of the related sales receipt to the card issuer via a method that shows proof of delivery. BBVA Compass will advise you of the number of days you have to respond to a copy request. You must follow the timeframe provided by BBVA Compass.
Related Questions
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