There are two types of access codes — a Key telephone access code and a personal identification number (PIN) — used when calling into the VRU for account information: • Key Telephone Access Code: Used during the VRU authentication process when you enter a checking, savings, line of credit, or installment loan account number. This code is four to six digits long. • PIN: Used during the VRU authentication process when you enter an ATM/debit card account number. This code is four digits long. When you initially use the VRU with an account number, the access code will be the last four digits of your Social Security number. You are prompted at this time to change this to a more secured Key telephone access code. If you choose not to change it at this time, you will have the option through the VRU menu. You may set up or change your telephone access code and PIN by calling 800-KEY-2YOU.